Returns & Orders

Returns with customer account in the online shop

Step 1: Sign in to My Account
Step 2: Call up orders in the menu on the left
Step 3: Select the order under the menu point Orders and click on Submit a return request at the bottom.
Step 4: Select the product(s) to be returned and send the return request.
Step 5: Then we check the return request and we will send you the return label.

Returns without a customer account in the online shop

Step 1: Under the menu point Manage order, enter the order ID and your e-mail address with which you ordered
Step 2: Select the order and click on Submit a return request at the bottom.
Step 3: Select the product(s) to be returned and send the return request.
Step 4: Then we check the return request and we will send you the return label.

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